FREQUENTLY ASKED QUESTIONS

HOW CAN I ENSURE I AM SIZED CORRECTLY?

To ensure you order the correct size ring please follow the guidelines below. We do not offer free resizings or remakes, so be sure you order the correct size! Because each ring is a custom commissioned piece we do not offer refunds. Before ordering, we recommend getting sized by two or three reputable jewelers following our guidelines below for wide and thin rings. Please note that our rings are true to international sizing standards, and our acceptable tolerance on every ring is +/- a tenth of a millimeter.

WIDER RINGS (6mm-10mm wide): We recommend being sized using standard fit rings (not comfort fit) that are the same width as the ring you would like to order from us. Most of our men's rings default to 8mm wide. Please do not use the thin sizing rings that jewelers have as these are not accurate and an actual ring will be tighter (because of added width) than the sizing rings that are used. If possible, get the millimeter measurement of the inside diameter of the ring that fits with a digital caliper. This will always be the most accurate way for us to size rings. 

While we use our own method to create comfort of wear on our rings, it is is different than what is referred to as "comfort fit" at most jewelry stores. For this reason, try on standard fit rings. We provide a beveled-cut edge and will thus be more comfortable to the wearer than a typical standard fit ring. Lastly, do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more, depending on the dowel.  

THINNER RINGS (1mm-5mm wide): We recommend being sized using rings that are the same width as the ring you will be ordering in, if at all possible. If a matching width is not available at the jewelers we have also found that the thin key ring sizers are accurate for rings made in a 1mm-5mm width. Do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more depending on the dowel. 

HOW CAN I BEST CARE FOR MY RING?

While we do everything we can to make each ring as durable as possible,  they are made using natural and meaningful materials which are more susceptible to damage from impact, chemicals, scratching, and other outside forces than solid metal rings would be. 

We are always working to improve the quality and durability of our products and have recently developed a new sealant, which results in a much more water and impact resistant product!  This new sealant should protect your ring against damage from water, as long as the sealant remains continuously intact around the entirety of your ring.  It should also provide a more secure barrier for the natural materials in your ring from impacts and scratching but cannot be expected to be as strong as a solid metal ring. Though this new sealant provides your ring with an extra level of protection and durability, it does not provide a guarantee or warranty against water damage or breakage due to impact and other forms of abuse.  If the design you chose features wood or antler with exposed edges, meaning the outside edges of the ring are not protective metal walls, we would still advise that you remove your ring when coming in contact with water.

WOMEN’S RINGS: Rings that do not contain any crushed turquoise, wood, antler, etc. can be cleaned by simply using warm water and a gently brush to remove anything that may be on the surface. If your ring has prongs securing stone(s) we recommend having a local jeweler check the prongs at least annually to ensure they’re tight and securing the stones!

HOW LONG WILL IT TAKE TO MAKE MY RING?

Our lead time for rings that contain only titanium as the metal is 6 weeks, and 8 weeks for any other metal. Please note that custom commissioned rings always have the possibility of taking longer than our standard 6-8 week lead time. Designing a custom commissioned ring takes time and extra care to ensure we can make the ring you have envisioned come to life. This extra time accounts for sourcing custom stones, new materials, or the custom casting of an original design and the complexity of that design.

Also, please note that the shipping method you select at checkout is not referring to the production time of your order, that is simply choosing how quickly the shipping process will be once the order has shipped.

We do offer a rush service if you need your ring sooner than our standard 6-8 weeks, you can read more about that HERE. Feel free to contact us prior to ordering to verify that your need-by date is possible!

WHAT IS THE DIFFERENCE BETWEEN ALL THE METALS? ARE SOME MORE DURABLE?

Titanium, black zirconium, and Damascus steel are all pretty equal in durability. Silver is the softest metal so it is more prone to scratching and bending if hit very hard. White gold is very similar in appearance to silver and is the more durable option of the two. Keep in mind that all metals will scratch with normal wear and tear! There is no way to avoid scratches on your ring all together. Our warranty offers 2 “polishes” to remove surface scratches, so that’s a great add on to keep your ring looking great. Below is a picture which displays all the different metal types we offer.

Silver and gold rings can be resized (usually up or down 1 size), however most of our other rings must be rebuilt from scratch if you order in the incorrect size. Please be sure to follow our sizing guidelines exactly to ensure a perfect fit! Read more about our sizing guidelines HERE

1Metaltype.jpg

WHAT ARE SALT AND PEPPER DIAMONDS?

For many years salt and pepper diamonds have been seen as undesirable, but more recently are gaining popularity due to their unique colors and characteristics, as well as for being a more budget-friendly option. Salt and pepper diamonds include many different types of flaws, which makes them extremely unique! These flaws can include graining, bearding, clouding, cracks and inclusions, pinpoints, wisps, and even other crystals growing inside the gem. We do not offer free stone replacements for these natural characteristics as they cannot be controlled.

Because salt and pepper diamonds are unique they can be a bit difficult to source the right stone for the right ring. Because of this we cannot guarantee a specific lead time with any salt and pepper ring! Please email us prior to ordering if you to get an estimated lead time.

DO YOU OFFER PAYMENT PLANS?

We do! We now provide the option to use PayPal Credit. During checkout, you will be provided the option to pay with a credit card or PayPal, simply sign in to your PayPal account, scroll down towards the bottom, and click on the link to submit an application to utilize PayPal Credit. Any further questions regarding the terms, interest rate, etc. can be found on the PayPal website.

DO YOU HAVE A STOREFRONT I CAN COME VISIT AND SEE THE RINGS?

We do not currently have a storefront that you can come visit, unfortunately! We work out of a warehouse in Ogden, UT and do all our business online. If you have any questions about ring designs, material possibilities, etc. we are happy to help, just reach out via the contact form on the website!

WHAT DOES YOUR WARRANTY COVER?

FOR RINGS WITH NATURAL MATERIALS (CRUSHED TURQUOISE, ANTLER, ETC.)

We take pride in our craftsmanship and quality and do everything we can to make our rings as durable as possible. However, the materials we use are natural and thus can be vulnerable to water, chemicals and breakage from impact. For this reason we are offering a lifetime-limited warranty, which will give you peace of mind and keep your handcrafted ring protected and looking great for years to come!

What Is Covered & Included?

2 Free Repairs or Remakes (coverage available for the following issues):

Water or Chemical Damage: Your warranty will cover any remakes or repairs of damage to the natural materials caused by water or chemicals.

Impact, Scratching or Accidental Damage:  Your warranty covers all remakes and repairs to natural materials caused by impact, scratching or other accident related abuse.

2 Free Reseal and Re-Polishes: We understand you love your ring and want to wear it everyday. If it gets worn and scuffed, send it back for a reseal and polish and we will send it back fresh and clean!

*We do not offer free coverage or replacement for structural damage to the metal base of your ring, so please try not to drop a transmission on it. Keep your fingers safe.
*We do not offer coverage for lost or damaged precious stones.
*Warranty must be purchased along with your ring or prior to receiving your ring in the mail.

Discounts:

60% OFF Resizing Remakes:  Due to the natural material used in your handcrafted ring, resizing your ring actually means rebuilding the ring from scratch. With the purchase of our lifetime-limited warranty, you will receive a 60% discount on your new, resized ring in exchange for your original ring.

20% OFF Remakes Due to Structural Damage: Although we cannot cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring. 

*If you need to purchase two warranties, simply select the appropriate metal option and then add the quantity of “2” to your cart.

FOR SOLID METAL RINGS

What Is Covered & Included?

4 Polishes: Using certain tools, we can buff and polish the ring to remove light scratching from the surface of the ring. For black zirconium rings, please be aware it will most likely be completely remade as the scratches will remove the top layer of black, which comes from the fire-treating of the metal. The ring cannot be fire-treated again, so we reserve the right to remake the ring completely.

*We do not offer free coverage or replacement for structural damage to the metal base of your ring, so please try not to drop a transmission on it. Keep your fingers safe. *Warranty must be purchased along with your ring or prior to receiving your ring in the mail.

Discounts:

60% OFF Resizing Remakes:  Due to the natural material used in your handcrafted ring, resizing your ring actually means rebuilding the ring from scratch. With the purchase of our lifetime-limited warranty, you will receive a 60% discount on your new, resized ring in exchange for your original ring.

20% OFF Remakes Due to Structural Damage: Although we cannot cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring. 

*If you need to purchase two warranties, simply select the appropriate metal option and then add the quantity of “2” to your cart.

CAN I SEND IN MY OWN MATERIALS TO BE USED IN MY RING?

Yes, we love when people can send in materials that are so meaningful to them! People frequently send us their own antler or wood pieces, and sometimes even things like sand or rocks, to be used in their specific rings, making it all the more special to them. If you would like to do this, you can simply find the ring you want to order and put in the NOTES TO SELLER section at checkout that you have your own [insert material] that you’ll be sending in to be used. We’ll then email you a Materials Form in your order confirmation email to fill out and send in with the material so we know who it belongs to once it arrives!

For wood, we need a 3” x 3” piece that is at least 1/2” thick.

For antler, we need a 2” x 2” piece (circumference and diameter) that is at least 1/2” thick

For most rocks/stones, we need a large marble size stone.

If you have other ideas for custom materials feel free to contact us and we can discuss with the jeweler to see if it’s possible to incorporate as there are limitations on what can be used.

CAN I SEND MY DIAMONDS IN TO BE SET INTO ONE OF YOUR RINGS?

Unfortunately for liability reasons our jeweler does not work with diamonds being sent in to us, he will source his own diamonds. However, we would love to discuss building the perfect ring and sourcing diamonds for you! Contact us for more information and to start building your dream ring.

I HAVE A SILVER/GOLD RING THAT’S SPECIAL TO ME, CAN I SEND THAT IN TO BE USED IN MY NEW RING?

Absolutely! We are happy to have you send in such a special piece and incorporate it into a new ring. The process for doing this requires us to melt the ring down, and because it is a time-intensive process, and we have to match the specific metal alloys, we do require $200 per ring to do this. Also, please be aware that for gold, whatever karat and gold color that specific ring is, the new ring must match that.

CAN I REQUEST FOR A SPECIFIC LOOK IN THE NATURAL MATERIALS SUCH AS DARK ANTLER, LIGHT WOOD, ETC.?

You are always more than welcome to put specific requests like this in the NOTES TO SELLER section at checkout, however keep in mind that we can never guarantee a specific outcome as these materials are natural and cannot be controlled, exactly replicated, etc. We also do our best accommodate special requests, though!

CAN I GET A RING IN A NARROWER WIDTH THAN 7MM-8MM?

Many of our men’s rings can be made in a 6mm width, so you can request that in the NOTES TO SELLER section as well, however if the jeweler cannot do it 6mm wide it will be made in the standard width for that ring. If you’d like to check the minimum width prior to ordering, please feel free to send us a link to the specific ring you’d like and we can verify what width it can be done in.

DO YOU SHIP INTERNATIONALLY? WILL I HAVE TO PAY CUSTOMS FEES?

Yes, we ship all over the world! Basic international shipping begins at $15 for an average of 2 weeks shipping time, but you can purchase upgrade shipping at checkout. We are not responsible for any customs fees that may be due upon delivery of your package. Not all countries will require customs fees, and we have no way of knowing who will or will not be charged.

WILL A SIGNATURE BE REQUIRED WHEN MY RING IS DELIVERED?

We do not default to requiring a signature upon delivery for domestic shipping addresses, however there are 3 different shipping options at checkout that have the option to require a signature. For international addresses, we believe typically a signature is required upon delivery, or they will leave you a little slip to go pick up the package in person.

I WOULD LIKE TO SEND MY RING IN FOR A WARRANTY REPAIR/POLISH, HOW CAN I DO THIS?

Send us an email at info@stagheaddesigns.com and put “Attention Repairs” in the subject line. This will streamline your email to the correct employee for a quicker response! Please be aware that if you do not have a warranty there will be a fee for repairs or polishing.

WHAT IF I RECEIVE MY RING AND IT DOESN'T FIT?

If you receive your ring and it’s not the perfect fit, send us an email at info@stagheaddesigns.com with the subject line of “Attention Repairs”. This will streamline your email to the person you’ll need to speak with to discuss your options! If you want to get resized again in the meantime, please be sure to follow our sizing guidelines.

DO YOU ACCEPT RETURNS?

Because our rings are made-to-order we do not accept returns. There’s no guarantee we’ll be able to re-sell that ring so we unfortunately do not accept any returns. If there is an issue with your ring when you receive it we are happy to take a look and help find solution! Email us at info@stagheaddesigns.com and put "Attention Repairs” in the subject line.