Because each ring is unique and produced by one person (Me, Brad), payment in full is required before production on your ring can begin. All payments made through this site are processed securely.
Because each ring is handmade by one artisan from raw materials, and is custom made to order just for you, we do require 6 weeks to make your ring before it is shipped (8 weeks for precious metals). We also add about a week to that if you add an engraving or ring box to your order.
Shipping is USPS 3-5 day (US only). Faster shipping is available at an additional cost. Please contact us for more information or special requests. Shipping International is available during the checkout process. Please be advised that shipping your country could apply a tax upon receiving the ring. I have no way of know what that amount will be or if there will even be one. It is also illegal for me to mark rings as gifts to avoid this tax.
Our rings are true to international sizing standards, within a tenth of a millimeter. Before ordering, we recommend getting sized by two or three reputable jewelers, using standard fit rings, that are the same width as the ring you would like to order from us. Please do not use the thin sizing rings that jewelers have, as these are not accurate, and an actual ring will be tighter (because of added width) than the sizing rings that are used. If possible, get the millimeter measurement of the inside diameter of the ring that fits with a digital caliper. This will always be the most accurate way for us to size rings. We use our own method to create comfort of wear on our rings, which is different than what is referred to as "comfort fit" at most jewelry stores, for this reason try on standard fit ring. We provide a beveled cut edge and will thus be more comfortable to the wearer than a typical standard fit ring. Lastly, do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop, they all measure differently. A ring can be off by a half size or more, depending on the dowel. If you have any questions about sizing or otherwise, you can always shoot us an email and we will do our best to answer your questions.
Rings ordered in size 13 or larger are subject to a increased material fee starting at $30 in titanium - Rings ordered wider that 8mm will be subject to a similar charge.
Please be sure to order the correct size as we cannot resize the rings. If you receive your ring, and it doesn't fit due to your error or not ordering a correct size, you can exchange it for a new ring. Exchange cost is 60% of the original price of the ring and you cover shipping both ways. Please be advised that our rings are handmade and sizes can vary slightly but should not affect the fit of the ring.
Because we use natural materials, your ring should not be expected to withstand the same amount of abuse a metal ring would. We can repair inlays and liners for a small fee, depending on the amount of damage. I can replace broken rings for 60% of the original price. We do not offer cash refunds. I cannot refund a ring that has cracked or broken due to abuse. These are rings made with natural, organic materials. If your ring has broken or needs repairs, please contact me. I stand behind my products and am happy to repair your ring so that you can continue to enjoy it. Be sure to review our warranty policy before purchasing.
Because each ring is commissioned by you and handmade to order, I cannot issue a refund due to buyers remorse or buyer negligence. This being said, we stand behind our product, if the item was made incorrectly we are happy to fix any missed design details or manufacturer defects. Remember, your ring features organic inlays which need special care and will vary in appearance. Please be advised that we do not offer cash refunds and all sales are final.
We love the opportunity we have to create custom rings for our clients, but on very rare occasions a client refuses to abide by our stated guide lines or makes demands that are outside of what was initially agreed upon or were paid for. For this reason we reserve the right to cancel ring orders (issuing a refund) or refuse service to these clients.
Wood rings are durable and can last a long time if taken care of properly. Each ring, unless otherwise noted, is sealed with a protective finish similar to a hard wood floor finish. Rings should not be worn in water, such as showering, dishwashing, swimming, or hand washing, as this can compromise the integrity of the seal thus making the ring vulnerable to breaking and absorbing water. If your ring fits tight due to finger swelling or improper sizing and is a struggle to remove this also can provoke breakage. Avoid harsh chemicals, including hand sanitizer, and lifting heavy objects while wearing your ring.
Please be kind to your unique, organic ring. It was made just for you!
If you have any additional questions, feel free to contact me!
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