While we do everything we can to make each ring as durable as possible, they are made using natural and meaningful materials which more susceptible to damage from impact, chemicals, scratching and other outside forces than solid metal rings would be.
We are always working to improve the quality and durability of our products and have recently developed a new sealant, which results in a much more water and impact resistant product! This new sealant should protect your ring against damage from water, as long as the sealant remains continuously intact around the entirety of your ring. It should also provide a more secure barrier for the natural materials in your ring from impacts and scratching but cannot be expected to be as strong as a solid metal ring. Though this new sealant provides your ring with an extra level of protection and durability, it does not provide a guarantee or warranty against water damage or breakage due to impact and other forms of abuse.
We do offer a lifetime-limited warranty, which can be purchased to cover repairs, reseals, and more, throughout the life of your ring. These can be purchased within the listing of any qualifying ring that you select or added you your cart by clicking HERE.
If no warranty is purchased we can repair your ring for a price that will vary depending on the extent of the damage being repaired. Please keep in mind when sending your ring in for repair, that we may have to replace some or all of the damaged materials contained in your ring (wood, turquoise, etc.)! While we do our best to save the original materials used in your ring, sometimes they need to be replaced in order to ensure its long-term durability.
Because each ring is a custom commissioned piece, we do not offer refunds. We stand by our products and will repair any manufacturer defects, but cannot offer refunds as your ring was made custom to your size and specification. If your ring has broken or needs repairs please contact us and we will offer solutions. We are happy to repair your ring so that you can continue to enjoy it.